Recently at work, my manager held a monthly meeting, as he does each month. At this meeting, various topics were covered about the company, summer policies, etc. One topic which was discussed and demonstrated to us was the use of a desktop sharing platform called "Join.Me".
In my position, I provide customer service and support for hospital employees who use our software. At my office, I have a duplicate copy of the applications that my hospitals run on, and I also have the capability to dial in to a hospital's computer system and run their applications remotely. These are excellent tools to troubleshoot issues, but when it comes to teaching the hospital employees how to use the applications correctly, it can be difficult.
I could give directions over the phone, detailing with my voice each step.
I could type out directions, which is lengthy and time consuming.
These are two solutions that do work, but, a new FREE way to share desktops has been introduced to myself and the rest of my co-workers. Join.Me provides a free way to share what is on your desktop screen with another person (or multiple people). With Join.Me, the "instructor" goes onto the website, asks for a sharing session, and then simply sends the provided link to their "student". Both the instructor and student do not need to sign up for anything to use this desktop sharing feature.
The student can take control of the screen if they want to, and I can also talk on the phone while sharing my desktop with a hospital. I have not used this desktop sharing feature with my customers yet, but others have, and it has been very successful.
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